Help Desk Services

Increase the responsiveness of your help desk services, simplify management and reduce time-to-close on tickets.

Ease the workload of your IT Department with a comprehensive help desk system which simplifies ticket creation and submission, automates ticket routing based on your support services matrix, and provides tools for managing tickets including dashboards, automated notifications and functions for escalation and aging. Automation Centre is pleased to offer:

Support Tracker.Net - a 100% Web based help desk system which integrates with most email platforms, including Lotus Notes, Microsoft Outlook, and Web email services such as Gmail.

Watch a Flash demonstration of how Support Tracker.Net streamlines help desk services and simplifies ticket management.

Support Tracker - a Web enabled Lotus Notes help desk system.

These help desk systems feature:

• Simplified ticket creation, via form or email.
• Assignment weighting based on Service Level Agreement (SLA) and/or request type ensures critical tickets are addressed properly and that departmental obligations are met.
• Integration with email for assignment and escalation notifications.
• Color coded dashboards for reviewing ticket status.
• Email help desk newsletters with overviews of ticket status.
• Convert support tickets to projects or tasks (requires Project Management module).
• Integration with asset management processes (requires Asset Management module)
• Reports on Open / Closed / Escalated Tickets, Ticket Pies, Help Desk Trends and more.